My wife bought a Bowflex Max Trainer M5 a couple of years ago that we had in the basement and rarely used. I retired a few months ago and started a new workout routine that involves this machine and I really loved it. It is a great concept and produces excellent results.
After about 35 total lifetime uses, over the weekend it started to make some obnoxious noises so I watched a bunch of YouTube videos and diagnosed the ‘area’ of the noise without a fix. Online, I found a lot of frustrated users who had the same noise issue and no fix. I called customer service but they don’t work on weekends so I waited until they were open.
Today I re-read the owner’s manual and called Nautilus Customer Care. What a nightmare!
1 (800) NAUTILUS (628–8458)
To make a very long story short, after successfully navigating their tedious voice commands, the technician I finally reached basically had me take the entire machine apart – which by the way is incredibly difficult to do.
After about three hours of ridiculous disassembly, the woman on the phone said that I may need some new parts and Bowflex could mail them to me – for $150 plus shipping – and we could try that. “Try?” I said. The technician said she wasn’t sure that mailing me new parts would solve the problem – but she did say that is what we should try next.
I asked her, “What if that doesn’t work?” and she said, “Well, there isn’t anything else we can do because your warranty has expired.”
Anyway, you get the point. While putting the thing back together I discovered it is much more difficult than taking it apart.
SOOOOO… my advice to anyone thinking of purchasing one of these machines is – DON’T!
Go to the gym if you have access to one and use that equipment. Run if you don’t have a gym. That’s what I’m going to do now.
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